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Frequently Asked Questions

By Elena Kounitski, August 3, 2010 @ 7:43 pm

Renter FAQs

* How can I rent a vacation property using your website?
* Is it safe to rent over the Internet?
* What if I need to cancel the trip?

Owner FAQs

* How much does it cost to list my properties?
* How many properties can I list?
* How many photos can my listing have?
* Do you offer an availability calendar?
* Will you link to my personal website?
* What is included in the free listing?
* How do I receive inquiries?
* How do I know if my listing gets views?
* Why should I list my vacation property with you?
* My property is already listed on other listing sites. Why should I list with you, too?
* Do I need a credit card to sign up?
* What support do you offer?
* Can I cancel my listing?
* Can you design a personal website for me?
* Can I change the format of my listing (highlighting, bold or italic text, etc.)?
* How do I move my listing up in the search results order?

Renter FAQs

Q:How can I rent a vacation property using your website?
A:Search the listings by your preferred travel dates or simply browse the collection of properties. When you find a property that interests
you, click the link or button labeled Make Inquiry; this will take you to a page where you can check the property’s availability. If the property is available during the dates you’re interested in, you can submit an inquiry using the provided form; all inquiries go directly to the owner of the property. Alternately, you can look for the owner’s phone number at the bottom of the listing.

Q:Is it safe to rent over the Internet?
A:Due diligence is important when renting over the Internet. Always ask for a rental agreement or contract: all terms and conditions must be explicitly listed and signed for by both the renter and the owner. If any tax is collected, you may ask for a copy of the tax certificate. If the property is under a local management, you may ask for a number to call and verify the ownership. Another way to verify the ownership is to ask if the property is also listed with large websites such as VRBO.com or HomeAway.com.

Q:What if I need to cancel the trip?
A:The cancellation policy is determined by the owner, and will be
reflected in the rental agreement or contract. Most owners require payments to be made between 30 and 90 days prior to the check-in date, and in the event of cancellation will issue a refund in the amount for which they will be able to re-rent. To put your mind at ease, you can buy travel insurance to guarantee a full refund in the event of illness or other unexpected delays.

Owner FAQs

Q:How much does it cost to list my properties?
A:Nothing. The basic listing is absolutely FREE. No monthly, annual or other fees. Just register, enter your property information and upload photos.

Q:How many properties can I list?
A:Unlimited. We recommend creating a separate listing for each vacation property.

Q:How many photos can my listing have?
A:Up to 20 photos.

Q:Do you offer an availability calendar?
A:Yes, we have a proprietary calendar that has two views: for owner and for renters. It can be synchronized with the VRBO (HomeAwayConnect) calendar.

Q:Will you link to my personal website?
A:Yes, in exchange to a reciprocal link to Mauiforum.org.

Q:What is included in the free listing?
A:Property headline and description, amenities, rates, rental policies, availability calendar, up to 20 photographs per listing, owner contact information, an inquiry form and inquiry history.

Q:How do I receive inquiries?
A:Once a potential renter finds your property, they click the Make
Inquiry button or link and fill out an inquiry form. The inquiry is
immediately sent to you via email; you specify the address to which inquiries will be sent when you create your listing, and may change it at any time. You can also choose to provide your phone number, which will be displayed in the Contact Information section of your listing.

Q:How do I know if my listing gets views?
A:As soon as your vacation rental is published, you can begin tracking
how many people looked at your listing, as well as the number of
inquiries the listing has received. In addition, all of your past
inquiries will be stored.

Q:Why should I list my vacation property with you?
A:We feel that we offer the best value when it comes to marketing your
vacation rental. The basic listing is FREE. We did our best to make
Mauiforum versatile and easy to use, for owners as well as renters; for example, we provide a true search-by-date feature. Learn more about why we feel we offer the best value.

Q:My property is already listed on other listing sites. Why should I list with you, too?
A:There are many sites where you can list your property; no single
website will be able to reach 100% of your potential clients. Each
site has its own unique merits and its own community of renters, so it only makes sense to list your property on more than one site if you want to maximize exposure.

Q:Do I need a credit card to sign up?
A:No. Our basic listing is FREE forever. If you ever decide to buy extra features, you will pay as needed.

Q:What kind of support do you offer?
A:We provide email support. Just email your questions to webmaster@mauiforum.org.

Q:Can I cancel my listing?
A:Yes. You can easily unpublish your listing at any time, which
removes it from view but keeps it in our system; you can also delete the listing completely.

Q:Can you design a personal website for me?
A:Yes. Please send your inquiry to webmaster@mauiforum.org and we will work with you on your options and pricing.

Q:Can I change the format of my listing (highlighting, bold or italic text, etc.)?
A:Yes, we provide a few tags to enhance your listing presentation, such as bold text and headers. Otherwise, we feel that standard formatting across all listings provides a consistent and positive online experience for travelers who view multiple properties on our website.

Q:How do I move my listing up in the search results order?
A:Right now there is no way to move up in search results, but we are working on this. For now, maintain an up-to-date calendar, so your listing is found when potential renters search by their travel dates.




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